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Making a claim with FPG Insurance is easy, convenient,
stress-free and fast!
Claims Notification - Personal Accident
Comprehensive Motor Insurance
Notify FPG Insurance of your personal accident claim.
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Claims Notification - Travel PA
Compulsory Third Party Liability (CTPL)
Notify FPG Insurance of your travel claim.
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Claims Notification - Medical
Compulsory Third Party Liability (CTPL)
Notify FPG Insurance of your medical claim.
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Claims Notification - Motor
Compulsory Third Party Liability (CTPL)
Notify FPG Insurance of your motor claim.
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Claims Notification - Other Lines
Comprehensive Motor Insurance
Notify FPG Insurance of your claim.
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24/7 Roadside Assistance
Compulsory Third Party Liability (CTPL)
Give yourself access to emergency assistance in case your vehicle breaks down.
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Accidents and resulting insurance claims can be very stressful and inconvenient.

We’ve been around for a long time and know what our customers want and should expect from us. We also know that our customers do not want stress and inconvenience from an insurance claim that takes a long time to settle.

At FPG Insurance, we pride ourselves on a claims process that is super efficient, making it our mission to get you back on track as soon as possible. We continually review and enhance our claims processes, as well as our commitment to our Policyholders.

We are Fast, Effective and Equitable and deliver a world-class claims service. At the same time we are committed to a program of claims process innovation, resulting in an industry-leading e-claims process that relies on our total commitment to innovation and technology.

FPG Claim Service Procedures/Requirements
Motor Claim
The following are the requirements for the various types of Motor Claims, please send all documents to [email protected].

Assured / Own Damage
  • Clear copy of any of the following documents:
    • Police Report
    • Affidavit of Accident
    • Duly Accomplished Incident Report
  • Clear copy of Driver’s License and Official Receipt of the Driver at the time of accident.
  • Clear pictures of the Vehicle’s affected portion, actual photo of the accident, and photo of the insured’s unit identity (plate number).
  • Repair Estimate from any dealer or accredited motor shop.
  • Clear copy of the Vehicle’s Certificate of Registration and Official Receipt.
  • Sketch showing position of the unit and landmarks nearby (if parked unattended).
  • Clear copy of Vehicle Sales Invoice and Vehicle Delivery Receipt (if the vehicle is brand new and OR / CR is not yet available).

Assured / Own Damage (Late Reporting)
  • Clear copy of any of the following documents:
    • Police Report
    • Affidavit of Accident
    • Duly Accomplished Incident Report
  • Clear copy of Driver’s License and Official Receipt of the Driver at the time of accident.
  • Clear pictures of the Vehicle’s affected portion, actual photo of the accident, and photo of the insured’s unit identity (plate number).
  • Repair Estimate from any dealer or accredited motor shop.
  • Clear copy of the Vehicle’s Certificate of Registration and Official Receipt.
  • Sketch showing position of the unit and landmarks nearby (if parked unattended).
  • Clear copy of Vehicle Sales Invoice and Vehicle Delivery Receipt (if the vehicle is brand new and OR / CR is not yet available).
  • Explanation Letter for Late Reporting addressed to FPG Insurance.

Third Party Property Damage Claim
  • Original Certificate of No Claim for Vehicles.
  • Clear copy of Driver’s License and Official Receipt of the Driver at the time of accident.
  • Repair Estimate from any dealer or accredited motor shop.
  • Clear Copy of the Vehicle’s Certificate of Registration and Official Receipt.
  • Clear Copy of Proof of Ownership for non-vehicle property.

Third Party Bodily Injury / Death Claim
  • Original or Certified True Copy of the Medical Certificate.
  • Original copy of the Medical Receipts.
  • Clear copy of the Hospital SOA.
  • Certified True Copy of the Death Certificate (For Death Claim only).
  • Original copy of Burial and Funeral Receipts (For Death Claim only).

Passenger Liability Claim
  • Original or Certified True Copy of the Medical Certificate.
  • Original copy of the Medical Receipts.
  • Clear copy of the Hospital SOA.
Fire / Engineering Claim
The following are the requirements for the various types of Fire / Engineering Claims, please send all documents to [email protected].

General Requirements
  • Formal statement of claim / Notice of Loss
  • Circumstances of the claim
    • Affidavit executed by the unit owner/building administrator on the circumstances leading to the loss.
    • Fire Certification Report.
    • Fire Investigation Report and/or Incident Report and/or Affidavit detailing the circumstances of the loss.
  • Proof of Amount of Loss by the Insured
    • Purchase invoices to support the costing.
    • Clear and properly labeled colored photographs depicting the damages sustained.
  • Proof of Insurable Interest
    • Business permit and license to engage in business.
  • Non-Waiver Agreement

All affidavits or statements must declare the following:
  • Nature of ownership of the property insured.
  • Location of the property.
  • Extent of damage and salvage value.
  • Liens and encumbrances, if any.
  • Year the building was constructed and original construction cost (For Building Claim).
  • Location of other store or warehouse and amount of insurance on stock contained therein, if any (For Stocks Claim)

Building Claim
  • Civil Engineer’s or Architect’s detailed estimate (obtained at the expense of the Insured) to place the building in the same state of repair as before the loss (No contemplated improvements may be included in the estimate and a proper allowance for age and depreciation, etc., must be allowed).
  • Certified copy of the building permit, if any.
  • Certified copy of the Declaration of Real Property and Transfer Certificate of Title or Lease Contract.
  • Clear copy of the building or sketch prepared by the engineer or architect.

Furniture and Equipment Claim
  • A detailed list of the articles damaged showing the cost price of each and date acquired.
  • Records, Invoices, and Receipts, if any.

Goods and Merchandise (Stock in Trade) Claim
  • Books of Accounts, Financial Statements, Purchases and Sales Invoices, and all other business records.
  • Certified copies of Income Tax Returns of the Insured for the last two fiscal years.
  • Latest inventory of merchandise filed with the Bureau of Internal Revenue or any government entity prior to the loss.
  • A detailed inventory of articles damaged or destroyed, showing the cost price of each, extent of loss, and salvage value, if any, if the risk sustained is partial or water damage.
Liability Claim
The following are the requirements for the various types of Liability Claim, please send all documents to [email protected].

Professional Liability Claim
  • Demand letter with computation of claim from the third party.
  • Contract, if any, with the claimant.
  • Complaint, Answer, and all subsequent pleadings in connection with the case.
  • Proposed retainer agreement and hourly rates of the external legal counsel for FPG Insurance’s approval.
  • CV’s of the external legal counsel engaged by the insured.
  • Legal opinion of the external legal counsel on the claim filed, including the following:
    • Estimate of the possible legal expense.
    • Potential legal liability of the insured.
    • Decision of the court.

Directors and Offers Liability
  • Demand letter with computation of claim from the third party.
  • Complaint, Answer, and all subsequent pleadings in connection with the case.
  • Proposed retainer agreement and hourly rates of the external legal counsel for FPG Insurance’s approval.
  • CV’s of the external legal counsel engaged by the insured.
  • Legal opinion of the external legal counsel on the claim filed, including the following:
    • Estimate of the possible legal expense.
    • Potential legal liability of the insured.
    • Decision of the court.
  • Any other supporting documents to substantiate the claim.
Fidelity, Bonds & Financial Lines Claim
The following are the requirements for the various types of Fidelity, Bonds and Financial Lines Claims, please send all documents to [email protected].

Bonds Obligee Claim
  • Exchanges of correspondences with the Principal including minutes of the meetings.
  • Computation of claim against the Bond Principal and basis.
  • Contract with the contractor including any addendum thereto.
  • Bills of Quantities.
  • Latest approved progress billing and accomplishment report.
  • Official Receipt for the initial down payment advanced to the Principal.
  • Joint Inspection Report.
  • Contract with the take-over contractor.

Surety Bonds
  • Exchanges of correspondences between the Principal and Obligee including minutes of the meetings.
  • Computation of claim and counter-claim of both the Principal and Obligee, including the basis.
  • Contract between the Principal and Obligee including any addendum thereto.
  • Bills of Quantities.
  • Latest approved progress billing and accomplishment report.
  • Official Receipt for the initial down payment.
  • Joint Inspection Report.
  • Contract with the take-over contractor, if any.
  • Any other supporting documents to substantiate the claim.
Equipment or Property Floater Claim
Marine Cargo Claim
The following are the requirements for Marine Cargo Claim, please send all documents to [email protected].

Import, Export, Inter-Island
  • Formal Statement of Claim
  • Original House/Master Bill of Landing or Air Waybill (Front and Back)
  • Commercial Invoice
  • Packing List
  • Delivery Receipt
  • Bureau of Customs Entry Document
  • Original Turn-over Survey Report
  • Equipment Interchange Receipt (In and Out)
  • Warehouse Receiving Report
  • Technical Report on the extent of damage
  • Temperature Data (for temperature controlled cargo)
  • Receipted claim letter to responsible bailees (vessel, trucker, forwarder, etc)
  • Formal Letter of Rejection from the Buyer
  • Clear colored photographs of the cargo
  • Any other supporting documents to substantiate the claim

In-land
  • Formal Statement of Claim
  • Commercial Invoice
  • Incident Report
  • Police Report
  • Clear photo of the Plate Number and OR/CR of the delivery truck
  • Warehouse Receiving Report
  • Technical Report on the extent of damage
  • Delivery Receipt and/or Truck Waybill
  • Contract of Carriage
  • Formal Letter of Rejection from the Buyer
  • Receipted claim letter to the responsible bailees (trucker, forwarder, etc)
  • Any other supporting documents to substantiate the claim
Personal Accident and Group Medical Claim
The following are the requirements for Personal Accident and Group Medical Claims, please send all documents to [email protected].

Personal Accident Claim
  • Duly accomplished Claim Notification form
  • Official receipt for the medical expenses incurred
  • Medical certificate
  • Incident report
  • Death certificate (for death claim)
  • Police report (for death claim)
  • Autopsy report (for death claim)
  • Proof of Beneficiary’s identity like Birth Certificate and Marriage Certificate

Group Medical Claim
  • Duly-accomplished Claim Notification form
  • Claim Utilization Report
  • Hospital bill
  • Official receipt for doctor's fee
  • Physician's prescription for medicine purchase
  • Supporting charge slip
  • Medicine purchase
  • Claim letter from broker / assured
  • Claims Adjustment report
  • Medical certificate
  • Discharge summary
  • Operative record
Ask Me SAMthing
SAM
Our Customer Care, Claims Service Desk, and Claims Hotline are available Mondays to Fridays from 8:00 AM to 5:00 PM.