Towing Reimbursement Guidelines

1. During the time of the incident, the client should have called and notified the FPG 24/7 Roadside Assistance Hotline at (02) 8459 4746. Pacifico team may request account verification.
2. Your vehicle must be located in an immediate tow-away zone such as EDSA, NLEX, SLEX, NAIA-X, SCTEX, TPLEX, CALAX, CAVITEX, STAR Tollways, Coastal Road, Roxas Boulevard, Macapagal Boulevard, Osmeña Highway, Filinvest Alabang Muntinlupa, and BGC.
3. Submit the following documents to FPG Insurance, attention to CRM Department, within 90 days from actual towing date:
   • Original copy of Sales or Service Invoice issued by towing provider
   • Duly completed FPG Roadside Assistance Reimbursement Form
   • Photocopy of Driver’s License with clear license number or any valid ID with three clear signatures
   • Copy of the Accident or Police Report if the vehicle was involved in an accident
   • Other supporting documents:
     • Authorization letter (if the claimant is not the insured/if payment will be under the authorized person) and a copy of Insured’s valid ID with three clear signatures
     • Certification from the company (if the unit is insured under the company and the claimant is the assignee/authorized driver) and copy of authorized signatory’s company ID with three clear signatures
     • Incident Letter stating reason for being unable to call/notify FPG 24/7 Roadside Assistance Hotline within 24 hours from the time of incident

** Failure to comply with the above requirements will disqualify any request made by the policy owner.

** Forms may be requested by sending an e-mail to [email protected]

As our valued customer, your vehicle has been enrolled in the FPG 24/7 Roadside Assistance Program giving you access to emergency vehicle, personal, medical, and informational assistance when your vehicle breaks down due to road traffic accident, Acts of Nature, and vehicle immobilization.

Vehicle Assistance

• Towing, up to a maximum of Php 5,000.00
• Vehicle recovery using a crane, up to a maximum of Php 8,000.00 per event
• Secondary towing, up to a maximum of Php 5,000.00
• Battery Boosting / Jumpstarting, up to a maximum of Php 5,000.00
• Flat Tire Replacement (replacement of punctured tire for the spare), up to a maximum of Php 5,000.00
• Emergency Fuel Delivery (fuel cost not included, to be paid for by client), up to a maximum of Php 5,000.00
• Locksmith Service (in case keys were locked inside the vehicle), up to a maximum of Php 5,000.00
• Delivery of Spare Key (in case keys were stolen, lost, defective or malfunctioning, or locked inside the vehicle). up to a maximum of Php 5,000.00
• Key Protection Cover, up to the limit of Php 3,000.00 per event (maximum 3x per year).
• Misfuelling Cover, up to the limit of Php 3,000.00 per event (maximum 3x per year).

Personal Assistance

• Hotel Accommodation OR Continuation of Journey, if repair time of immobilized vehicle extends beyond 5:00 PM and 25kms from the Insured's usual residence. Hotel accommodation reimbursement is up to Php 1,500.00/night, maximum of two nights, per event or if continuation of the journey is opted by the insured, FPG Insurance may provide a vehicle or will reimburse up to a maximum of Php 3,000.00 only. Request for reimbursement must be supported by an original copy of a Sales or Service invoice.
• Relay of Urgent Messages upon request of the insured to convey important messages.
• Accident Coordination, in coordination with PNP, HPG, MMDA, and Skyway Patrol, etc.
• Stolen Vehicle Alarm Assistance, in coordination with PNP, HPG, LTO, etc.
• Driving Directional Assistance, insured may call hotline for convenient direction to a destination.
• Vehicle Transport Service Coordination (for drivable vehicles), pick-up and delivery of drivable vehicle to a preferred destination, cost shall be on the insured's account.

Medical Assistance

• Ambulance Coordination Assistance, with maximum reimbursement limit of Php 1,000.00
• Hospital Admission Assistance, cost shall be on the insured’s account.
• Appointment with Health Professionals from facility of choice, cost shall be on insured’s account.
• Fitness and Health Programs Referral, cost shall be on the insured’s account

Information Assistance

• Information Services such as traffic or road condition, weather information, nearest gasoline station, hospital/police/fire station telephone numbers
• Taxi Arrangement Services, FPG will dispatch taxi service (including Grab) within Metro Manila only.
• Alternative Driver Assistance Service in case the insured is unable to drive, cost shall be on insured’s account

Terms and Conditions

• The beneficiary is entitled to a maximum of three (3) events per year.
• No limit on the number of towing services for accident-related cases.

Geographical Limits and Other Exclusions

• Excluded Areas: Lanao del Norte (except Iligan City), Lanao del Sur, North Cotabato, South Cotabato, Sultan Kudarat, Sulu, Tawi-Tawi, Basilan, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Compostela Valley, Catanduanes, Masbate, Sarangani, Batanes, Romblon, Marinduque, Guimaras, Camiguin. The listed areas are covered under reimbursement, subject to initial call to hotline and presentation of required towing reimbursement documents to be submitted completely within ninety (90) days from date of towing;
• Exclusive to all private-use vehicles, within eligible vehicle age, and covered under an active FPG Comprehensive Motor Insurance policy.
• Vehicles over 3,500 kilograms in weight are excluded from this program

For other questions and concerns, contact our FPG Customer Care at (02)8859-1200 and (02) 7944-1300 from 8:00 AM to 5:00 PM, Mondays to Fridays or e-mail [email protected]

Visit our website at www.fpgins.com/ph