Towing Reimbursement GUIDELINES

1. During the time of the incident, the client should have called and notified the FPG 24/7 Roadside Assistance Hotline at (02) 8459 4746. Account verification may be requested by our team.
2. Your vehicle must be located in an immediate tow-away zone such as EDSA, NLEX, SLEX, NAIA-X, SCTEX, TPLEX, CALAX, CAVITEX, STAR Tollways, Coastal Road, Roxas Boulevard, Macapagal Boulevard, Osmeña Highway, Filinvest Alabang Muntinlupa, BGC.
3. Submit the following documents* to FPG Insurance, attention to CRM Department, within 90 days from the actual towing date:

1. Original Official Receipt issued by towing provider
2. Duly completed FPG Roadside Assistance Reimbursement Form**
3. Photocopy of Driver’s License with clear license number and signature
4. Copy of the Accident or Police Report if the vehicle was involved in an accident
5. Other supporting documents:

-Authorization letter (if the claimant is not the insured/ if payment will be under the authorized person) and a copy of the Insured’s valid ID with 3 clear signatures.

-Certification from the company (if the unit is insured under the company and the claimant is the assignee/authorized driver) and copy of the authorized signatory’s company ID with 3 specimen signatures

-Incident Letter stating reason for being unable to call/notify FPG 24/7 Roadside Assistance Hotline within 24 hours from the time of the incident.

* Failure to comply with the above requirements will disqualify any request made by the policy owner.

**   Forms may be requested by sending an e-mail to [email protected]

As our valued customer, your vehicle has been enrolled in the FPG 24/7 Roadside Assistance Program giving you access to an emergency vehicle, personal, medical, and informational assistance when your vehicle breaks down due to road traffic accidents, Acts of Nature, and vehicle immobilization.

VEHICLE ASSISTANCE

• Towing, up to a maximum of Php 4,000.00.
• Vehicle recovery using a crane, up to a maximum of Php 8,000.00 per event.
• Battery Boosting / Jumpstarting
• Flat Tire Replacement (replacement of punctured tire for the spare)
• Emergency Fuel Delivery (fuel cost not included, to be paid for by client)
• Locksmith Service (in case keys were locked inside the vehicle)
• Delivery of Spare Key (in case keys were stolen, lost, defective or malfunctioning, or locked
• inside the vehicle).
• Key Protection Cover, up to the limit of Php 3,000.00 per event (maximum 3x per year).
• Misfuelling Cover, up to the limit of Php 3,000.00 per event (maximum 3x per year).

PERSONAL ASSISTANCE

• Hotel Accommodation OR Continuation of Journey, if repair time of immobilized vehicle extends beyond 5:00 PM and 25 kms from the Insured's usual residence. Hotel accommodation reimbursement is up to Php 1,500.00/night, a maximum of two nights, per event or if continuation of the journey is opted by the insured, FPG Insurance may provide a vehicle or will reimburse up to a maximum of Php 3,000.00 only. Request for reimbursement must be supported by an original copy of an Official Receipt.
• Relay of Urgent Messages upon request of the insured to convey important messages.
• Accident Coordination, in coordination with PNP, HPG, MMDA, and Skyway Patrol, etc.
• Stolen Vehicle Alarm Assistance, in coordination with PNP, HPG, LTO, etc.
• Driving Directional Assistance, insured may call the hotline for a convenient direction to a destination.

Vehicle Transport Service Coordination (for drivable vehicles), pick-up and delivery of the drivable vehicle to a preferred destination, the cost shall be on the insured's account.

MEDICAL ASSISTANCE

• Ambulance Coordination Assistance, with a maximum reimbursement limit of Php 1,000.00
• Hospital Admission Assistance, the cost shall be on the insured’s account.
• Appointment with Health Professionals from the facility of choice, cost shall be on the insured’s account.
• Fitness and Health Programs Referral, cost shall be on the insured’s account

INFORMATION ASSISTANCE

• Information Services such as traffic or road conditions, weather information, nearest gasoline station, hospital/police/fire station telephone numbers
• Taxi Arrangement Services, FPG will dispatch taxi services (including Grab) within Metro Manila only.
• Alternative Driver Assistance Service in case the insured is unable to drive, the cost shall be on the insured’s account.

TERMS AND CONDITIONS

• The beneficiary is entitled to a maximum of three (3) events per year.
• No limit on the number of towing services for accident-related cases.

GEOGRAPHICAL LIMITS AND OTHER EXCLUSIONS

• EXCLUDED AREAS: Lanao del Norte (except Iligan City), Lanao del Sur, North Cotabato, South Cotabato, Sultan Kudarat, Sulu, Tawi-Tawi, Basilan, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Compostela Valley, Catanduanes, Masbate, Sarangani, Batanes, Romblon, Marinduque, Guimaras, Camiguin. The listed areas are covered under reimbursement, subject to an initial call to the hotline and presentation of required towing reimbursement documents to be submitted completely within ninety (90) days from the date of towing;
• Exclusive to all private-use vehicles, within eligible vehicle age, and covered under an active FPG Comprehensive Motor Insurance policy.
• Vehicles over 3,500 kilograms in weight are excluded from this program

For other questions and concerns, contact our FPG Customer Care at (02) 8859 1200 and (02) 8662 8600 from 8:00 AM to 5:00 PM, Mondays to Fridays or e-mail [email protected]

Visit our website at www.fpgins.com/ph