0.5% of the vehicle sum insured, minimum of Php 2,000 whichever is higher

Our FREE FPG Roadside Assistance, provided by Pacifico, is for privately used vehicles below 10 years old and covered under this Motor Insurance Program

Our Insured Clients may call our FPG hotline and experience our professional service anytime you need emergency assistance due to any of the following vehicle breakdowns:

1. road traffic accident,
2. acts of nature, and
3. others such as mechanical, electrical, loss/damage, destruction due to fire or theft leading to vehicle immobilization

Available Services

Vehicle Assistance

• Towing, up to a maximum of Php 4,000.00.
• Vehicle recovery using a crane, up to a maximum of Php 8,000.00 per event.
• Battery Boosting / Jumpstarting
• Flat Tire Replacement (replacement of punctured tire for the spare)
• Emergency Fuel Delivery (fuel cost not included, to be paid for by client)
• Locksmith Service (in case keys were locked inside the vehicle)
• Delivery of Spare Key (in case keys were stolen, lost, defective or malfunctioning, or locked inside the vehicle).
• Key Protection Cover, up to the limit of Php 3,000.00 per event (maximum 3x per year).
• Misfuelling Cover, up to the limit of Php 3,000.00 per event (maximum 3x per year).
• Secondary Towing, up to a maximum of Php 4,000.00.

Personal Assistance

• Hotel Accommodation OR Continuation of Journey, if repair time of immobilized vehicle extends beyond 5:00 PM and 25 kms from the Insured's usual residence. Hotel accommodation reimbursement is up to Php 1,500.00/night, a maximum of two nights, per event or if continuation of the journey is opted by the insured, FPG Insurance may provide a vehicle or will reimburse up to a maximum of Php 3,000.00 only. Request for reimbursement must be supported by an original copy of an Official Receipt.
• Relay of Urgent Messages upon request of the insured to convey important messages.
• Accident Coordination, in coordination with PNP, HPG, MMDA, and Skyway Patrol, etc.
• Stolen Vehicle Alarm Assistance, in coordination with PNP, HPG, LTO, etc.
• Driving Directional Assistance, insured may call the hotline for a convenient direction to a destination.
• Vehicle Transport Service Coordination (for drivable vehicles), pick-up and delivery of the drivable vehicle to a preferred destination, the cost shall be on the insured's account.

Medical Assistance

• Ambulance Coordination Assistance, with a maximum reimbursement limit of Php 1,000.00
• Hospital Admission Assistance, the cost shall be on the insured’s account.
• Appointment with Health Professionals from the facility of choice, cost shall be on the insured’s account.
• Fitness and Health Programs Referral, cost shall be on the insured’s account

Information Assistance

• Information Services such as traffic or road conditions, weather information, nearest gasoline station, hospital/police/fire station telephone numbers
• Taxi Arrangement Services, FPG will dispatch taxi services (including Grab) within Metro Manila only.
• Alternative Driver Assistance Service in case the insured is unable to drive, the cost shall be on the insured’s account.

Terms and Conditions

• The beneficiary is entitled to a maximum of three (3) events per year for non-accident related cases.
• No limit on the number of towing services for accident-related cases.

Geographical Limits and Other Exclusions

• EXCLUDED AREAS: Lanao del Norte (except Iligan City), Lanao del Sur, North Cotabato, South Cotabato, Sultan Kudarat, Sulu, Tawi-Tawi, Basilan, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Compostela Valley, Catanduanes, Masbate, Sarangani, Batanes, Romblon, Marinduque, Guimaras, Camiguin. The listed areas are covered under reimbursement, subject to an initial call to the hotline and presentation of required towing reimbursement documents to be submitted completely within ninety (90) days from the date of towing.
• Exclusive to all private-use vehicles, within eligible vehicle age, and covered under an active FPG Comprehensive Motor Insurance policy.
• Vehicles over 3,500 kilograms in weight are excluded from this program.

For other questions and concerns, contact our FPG Customer Care at (02) 8859 1200 and (02) 7944 1300 from 8:00 AM to 5:00 PM, Mondays to Fridays or e-mail [email protected].

Visit our website at www.fpgins.com/ph

Warranties & Clauses

• Accessories Clause
• Acts of Nature Endorsement
• Auto PA Endorsement
• Airbag Clause
• Deductible Clause
• Endorsement in case the Motor Vehicle is Tax Exempt (only if applicable)
• Importation Clause (only if applicable)
• Inter-Island Transit Endorsement
• Mortgagee Clause (only if applicable)
• Non-Dealer or Non-Casa Repair Shop Clause
• Pair and Set Endorsement
• Strikes, Riots, Civil Commotion Endorsement
• Total Asbestos Exclusion Clause
• Terrorism and Sabotage Exclusion
• Sanction Limitation and Exclusion Clause

All other exclusions, terms and conditions are subject to the FPG Insurance Motor Vehicle policy.

I. Vehicles (Sedans, Pick-ups, SUVs, & AUVs) with ages 10 years old and below for insurance coverage are subject to approval of FPG Insurance and conformity with FPG’s Motorcar Accepted Risks Guidelines prior to insurance quotation or policy commencement.

II. FMV or Sum insured of new cars shall be based on the dealer’s selling price and including built-in standard accessories only. Non-standard accessories should be specifically declared with their corresponding itemized values (quantity, description and unit price) subject to approval of FPG Insurance and with additional premium.

III. Motorcar Accepted Risks Guidelines

Prohibition as to use

1. All types of public conveyances – (e.g. PUB, PUJ, tourist buses, taxis, etc.)
2. Military Vehicles
3. Ambulance, police, fire and other type of emergency vehicles
4. Amusement Vehicles and/or Racing Cars vehicles involved in racing, rally or any competitive activity
5. Cars for rent and used for driving lessons
6. Delivery, service vehicles (Newspapers, Postal, Beverages, etc.)
7. Money or security transport vehicles
8. Refuse or garbage service vehicles
9. Vehicles involved in the carriage of hazardous goods (Explosives, Flammables or poisonous chemicals)
10. Funeral Hearse

Prohibition as to type/model of vehicles

1. Cars over ten (10) years old
2. Motor Trade Vehicles (conduction stickers)
3. Sports Cars
4. Vehicles with modifications (dressed up, etc.)
5. Tax Free Vehicles including blue plates
6. Cars which have been withdrawn from the market (phased-out) and/or spare parts of which are not readily available, such as Torana, Ford Escort, Peugot, Rambler, Buick, Mustang, Pinto, Camaro, Nissan Terano, Hyundai and the like
7. Nickel-plated, stainless, semi-stainless, aluminum, galvanized or fiberglass body (e.g. Owner type Jeeps)
8. High-valued cars such as Bentley, Rolls Royce, Lincoln, Cadillac, and other imported vehicles
9. Cargo trucks, long haul trucking, farm equipment, freight forwarders, heavy equipment or construction equipment (Bulldozers, Graders, Tractors, etc.)
10. Motorcycles including Tricycles
11. Armored vehicles
12. "Converted" or Right hand drive vehicles

Prohibition as to type of Insured

1. Cars owned by individual or business organizations in the entertainment industries, politics, military, government officials and car racers, diplomats, newspaper publishers/ media
2. Motor Car dealers
3. Junk dealers

IV. Additional Guidelines:

1. The Insured will be required to submit four (4) separate electronic photos of the vehicle showing the following:
   • Front and;
   • Rear portion of the vehicle which clearly shows the plate number/CS number;
   • Right-side and;
   • Left-side of the vehicle showing the full body of the vehicle.
   All four (4) photos should show the copy of the issued FPG policy &/or the current-dated newspaper (same date when the photos were taken)
   Note: For convenience, the Insured may upload said photos whilst securing quotation from this website.
2. The Insured shall be given fifteen (15) days upon policy issuance to submit the required electronic photos and is subject for review and approval of FPG. Although the E-Policy will be issued, FPG shall have a review period of 16 days where the policy can be cancelled.
3. Should the Insured fail to submit the required photos within said grace period, FPG shall cancel/spoil the issued policy effective inception date.
4. If the issued policy is cancelled/spoiled due to whatever reason, FPG shall process refund of the basic premium paid by the Insured, however, Documentary Stamps, taxes and other charges shall no longer be refunded.